FAQ
HERE ARE ANSWERS TO SOME OF YOUR FREQUENTLY ASKED QUESTIONS:
ORDERS AND PAYMENTS
Simply browse through our products, add your favourite items to cart ad proceed to checkout.
Follow the payment instructions provided to complete your order.
Simply browse through our products, add your favourite items to cart ad proceed to checkout.
Follow the payment instructions provided to complete your order.
Mpesa,Debit Cards, Paypal
SHIPPING AND DELIVERY
Yes, once your order is successfully placed, you will receive an order confirmation via email, sms or whatsapp depending on the contact details provided
Yes, we deliver countrywide through trusted couriers and parcel services.
Delivery timelines may vary depending on your location:
· Central Kenya:24 hours within working days
· Outside Central: 1-2 working days
Yes, once your package is dispatched, tracking details may be shared where applicable.
Same-day delivery may be available for selected locations within Nairobi depending on order time and product availability
RETURNS AND EXCHANGES
Yes, returns or exchanges are accepted under eligible conditions.
Items must be unused and returned in their original condition and packaging.
The following cases are non-returnable:
· Change of mind after purchase.
· Used or damaged items not caused by us.
Customized or specially ordered items
If you receive a wrong, defective or damaged product, contact us via the help immediately and we shall assist you with an exchange or solution.
PRODUCTS INFORMATION
We strive to provide quality and carefully selected products to our customers.
We try our best to display products accurately, but slight differences in colour or appearance may occur due to lighting or screen settings.
In rare cases caused by stock update delays or system errors, we shall contact you for an alternative option, replacement, or further assistance
CUSTOMER SUPPORT
Our support team is available daily during normal business hours.
Monday-Friday: 9:00AM-5:00PM (excluding lunch hours)
BUSINESS INFORMATION
Mquiz Stores operates under and is managed by Mquiz Collections.
Yes, bulk and wholesale inquiries are welcome.
Contact us directly for pricing and arrangements through mquizstores@gmail.com
SECURITY AND PRIVACY
Yes. We prioritize customer security and do not store sensitive payment details directly on our systems.
No. Customer information is kept private and only used for order processing, delivery and customer support purposes.
IF YOU HAVE A QUESTION WHICH IS NOT STATED OR YOU NEED A BETTER CLEARANCE,FEEL FREE TO REACH UNTO US VIA THE CONTACT US