Shipping Policy

SHIPPING POLICY

Last Updated;7th/May/2026

At Mquizstores we don’t just deliver products instead we deliver surprises, smiles and unforgettable moments.

DELIVER COVERAGE

We currently deliver within Kenya:

·Central Kenya and its environment

·Major towns and regions countrywide

DELIVERY TIMELINES

Estimated delivery times are as follows:

Central Kenya: 24 hours within working days

Outside Central Kenya: 1-2 Working days

PLEASE NOTE:

·Delivaries are made during working days (Monday-Saturday)

·Orders Placed on Sundays or Public holidays are processed the next working day unless there are additional adjustments.

DELIVERY CHARGES

Delivery fees vary depending on your location.

The exact delivery cost will be communicated at checkout or during order confirmation.

ORDER PROCESSING

Orders are processed once payment is confirmed (unless stated otherwise)

After processing, you will receive a confirmation via call, SMS, or email.

 DELIVERY PROCESS

Our delivery partner will contact you before delivery.

Customers are required to be reachable to receive their orders.

Incase of failed delivery due to unreachable customer or incorrect details, redelivery may attract an additional fee.

PLEASE MAKE SURE YOUR DELIVERY ADDRESS IS CORRECT SO AS TO SMOOTHEN THE DELIVERY PROCESS.

DELAYS

While we strive to meet all delivery timelines, delays may occur due to:

· High order volumes (especially during festive seasons)

· Weather Conditions

· Public holidays

· Unforeseen Logistics

· Unforeseen natural outcomes such as lockdown, pandemic, e.t.c. (In such cases we will communicate updates where possible)

 ORDER TRACKING

Where applicable, customers may receive updates regarding the status of their delivery via phone, SMS or platform notifications.

DAMAGED OR INCORRECT ORDERS

If you receive:

·A damaged item

·A wrong item

Please contact us via our website within 24-48 hours of delivery for assistance.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

·Providing accurate delivery information.

·Being available to receive the order

·Responding to communication from our team or riders.

Failure to do so may result in delivery delays or additional charges

CONTACT US

For any delivery related inquiries reach out to us;

Email: hello@mquizstores.com  or via our website